At SkyFi we sell mostly used and vintage equipment, and a lot of effort goes into making sure that our items leave our shop in the absolute best condition possible.
We test every feature and function in our specialized lab designed by an engineer with 30+ years of experience in the HiFi world. Our pieces also spend time in our reference listening room, getting a real-world workout. If quality does not meet or exceed manufacturer basic specifications, it simply will not be sold.
Most issues upon arrival can be resolved with a quick phone call. We know this stuff really well, and are very good at identifying what may be causing your issue and quickly resolving it. From noisy ground loops to an intermittent connection, we can help, so please do not hesitate to call.
99% of our shipments arrive in working order and our clients are satisfied. Just have a look at our feedback!
The remaining 1% is outlined below:
ITEM IS DOA (DEAD ON ARRIVAL):
Most DOA failures happen because of shipping and usually show no visible signs of damage to the box or unit. Even though we have the best packing techniques in the industry, occasionally the carrier will torture the item to the point of failure.
This can often be diagnosed and resolved with a simple phone call, but sometimes the product needs to come back to us for a quick repair or replacement. If we have your exact item in stock, we will ship it as soon as the DOA item is returned. If we cannot repair the item within 2 weeks, we will provide a refund.
ITEM SUFFERED SHIPPING DAMAGE:
If an item arrives that was damaged during shipping, we will start by initiating a claim with the corresponding carrier, as all of our items are fully insured.
Most carriers will call and schedule an inspection at your shipped-to address, or sometimes pickup the item for an inspection. We expect that you will be available to cooperate in this process so that we can file the claim properly together, and also note that we will likely need you to provide pictures of the damage as they are usually the first thing that the carrier will request.
Once the item leaves your possession, we will provide a refund or send you an exact replacement (if we have one) with a few business days.
ITEM DOES NOT MEET DESCRIPTION:
We guarantee that the item you are purchasing matches the description of the listing, and that it will arrive in the exact same condition, cosmetically and functionally.
If we state that an amplifier is working to a noted specification, we will stand behind that specification upon arrival. If we make an error of some sort, and have misrepresented the item, you can return it for a full refund and we will gladly pay the return shipping cost back to us. You just need to ensure that the item is packed properly in the same high quality packaging that we provided.
ITEM STOPS WORKING AFTER (x) LENGTH OF TIME:
Because of the nature of the business, and the fact that many of our items are decades old, there is no warranty included of any sort available in this scenario.
For example, if a speaker works upon arrival, but stops working several weeks or months later, we will do our best to help you by troubleshooting, assisting in the repair, or connecting you with a local shop to repair the item; however, we cannot provide a refund in this scenario.
ITEMS THAT CANNOT BE RETURNED:
We are an online business and expect you to do sufficient research prior to purchasing an item and/or contact us beforehand with any questions or concerns.
We do not accept returns because an item does not meet your specific audiophile expectations.
For example, if you purchase a pair of Wilson Watt Puppy speakers and find them to be too bright or too dull, there is unfortunately not much that we can do to help.
Most equipment that we sell has been featured and reviewed many times and is likely to have a wealth of information available from online HiFi forums and magazines such as Stereophile.
We do however accept trade-in's, so you can consider trading in your purchased item at a reduced rate, and buying something else.
Remember - 99% of all transactions are successful and take place without issue.
Should an issue arise we are here and happy to help.
As a small organization, cancellations create a great deal of work and expense for us. The effort to undo a transaction affects all parts of our business including accounting, our website, shipping, final testing, and more.
In addition our merchant processor does not refund any of the credit card charges which are sizable. I realize that we're all now used to instant cancellations and refunds from Amazon, but that's just not feasible for a small company.
For these reasons we charge a 30% restocking fee. Once the product ships there are no cancellations allowed. In some cases we may be able to provide a full credit to our store for future purchases, but it will depend on the amount and circumstances.